FREQUENTLY ASKED QUESTIONS:
Who is this for?
Expansive Studio works with founders, creative teams, and growing brands who need operational clarity and customer experience support without adding headcount.
If your business is scaling but your systems, inboxes, or internal processes aren’t keeping up, this is for you.
What do you actually do?
I support the operational and customer-facing side of your business-admin, project coordination, customer experience, and product insights so things run smoothly behind the scenes and customers feel taken care of.
This is hands-on support with strategic oversight.
How is this different from a traditional virtual assistant?
This is not task-only support.
My work focuses on systems, structure, and experience how your business operates internally and how customers experience your product or service. I don’t just execute; I observe, optimize, and improve.
What does customer experience support include?
Customer experience support can include inbox and social management, customer concierge coverage, response optimization, and improved communication workflows. The goal is faster resolutions, clearer communication, and a more consistent brand experience.
Do you offer 24/7 customer concierge support?
Yes. Extended and unconventional hours are available for brands that require around-the-clock customer coverage. Scope and availability depend on your selected service tier.
What platforms do you work with?
Support can include email, social platforms, calendars, project management tools, CRMs, helpdesks, and internal documentation systems. Access and tools are confirmed during onboarding.
What does administrative support look like?
Administrative support includes email and social inbox management, scheduling and calendar coordination, backend organization, and ongoing operational assistance to keep day-to-day work organized and efficient.
Do you help manage projects and teams?
Yes. Project management support includes task coordination, documentation, workflow organization, and collaboration support to keep projects moving forward clearly and on time.
Do you create documentation and training materials?
Yes. I create internal documentation and training resources to support team alignment, onboarding, and long-term operational consistency.
What is product analysis in this context?
Product analysis focuses on how users interact with your product or service. This includes reviewing customer feedback, engagement patterns, and performance indicators to identify friction points and recommend improvements.
What kind of results can I expect?
Clients typically see clearer internal workflows, improved response times, stronger customer satisfaction, and better insight into how their product or service is performing.
What does onboarding look like?
Once we agree to work together, you’ll complete an intake form and provide access to relevant tools. Onboarding takes approximately 3–5 business days before services go live.
Is there a minimum commitment?
Yes. A 3- month minimum engagement is required to allow time for setup, optimization, and meaningful impact.
How many clients do you take on at once?
I work with a limited number of clients to ensure quality, focus, and responsiveness.
How do we start working together?
Submit an inquiry through the apply now tab below. From there, you’ll receive an intake form and schedule a discovery call. If it’s a good fit, we’ll connect to align on scope, priorities, and next steps.
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