SUPPORT PLANS OFFERED:
Tier 1 — Support Essentials
$2,000 / month | 25hrs / month
3-month subscription
Foundational customer and product support for growing brands.
Includes:
- Customer support via email + social channels
- Inbox management and response handling
- Brand-aligned response templates
- FAQ and support documentation upkeep
- Standard business hours coverage
- Monthly support summary
Best for:
Early-stage teams needing reliable, professional customer support.
Tier 2 — Support & Optimization
$3,500 / month | Up to 40hrs / month
3-month subscription ⭐ Most Selected
Customer support paired with product and experience optimization.
Includes everything in Support Essentials, plus:
- Extended support hours
- Customer support workflow optimization
- Product support (usage questions, issue tracking, escalation)
- Customer feedback collection + trend analysis
- Internal support documentation + training updates
- Monthly CX + product insights
Best for:
Growing brands with increasing customer volume and product complexity.
Tier 3 — Priority Partner Support
$5,500 / month | Up to 60hrs / month
3-month subscription
End-to-end customer and product support partnership.
Includes everything in Support & Optimization, plus:
- Priority request handling with accelerated response times
- Escalation support duing extended business hours
- Proactive customer suppot workflow improvements
- Advanced product analysis + performance insights
- Product support (usuage questions, issue tracking, trend monitoring)
- Ongoing customer feedback analysis and insight surfacing
- Monthly leadership-level reporting with recommendations
- Dedication partner communication and regular check-ins.
Best for:
Established brands prioritizing retention, experience, and scale.
Subscription Commitment
All services require a 3-month minimum commitment to allow for onboarding, optimization, and measurable improvements.
Not ready for a subscription? We offer select services à la carte too. See here.
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