SERVICES:

CUSTOMER SUPPORT OPTIMIZATION - IMPROVING THE CUSTOMER EXPERIENCE BY CREATING PROCESSES, IMPLEMENTING TOOLS FOR RESOLUTION, + ENHANCING COMMUNICATION PATHWAYS.

TRAINING AND DOCUMENTATION - DEVELOP TRAINING MATERIALS FOR INTERNAL TEAM AND USERS.

PRODUCT ANALYSIS - TAKING A DEEPER LOOK INTO THE USER EXPERIENCE TO MONITOR KEY PERFORMANCE INDICATORS, ANALYZING USER ENGAGEMENT/SATISFACTION, + RECOMMEND ADJUSTMENTS BASED ON PERFORMANCE DATA.

DOCUMENT CREATION - FORMATTING REPORTS, PRESENTATIONS, + DRAFTING/EDITING DOCUMENTS.